How we deal with your pest control complaint
All businesses love when they've received such great feedback from customers like yourself! However, we know there are times that it can be a bust or not every experience goes smooth.
We'd like to hear from you if you're not satisfied with pest control, please contact us. We want to make things right!
We implemented a simple and efficient process to help you with any of your worries.
We Listen
We’re ready to listen to all your issues and any nagging issues that seem impossible to shake.
We Understand
If things haven’t gone well, it’s completely natural to be upset. Our friendly team understands it’s not personal, so we will remain calm and listen to you.
We Apologise
We deeply regret any inconvenience or stress that this may have caused.” We are a family-run business and treat you like part of our family your satisfaction is our top priority.
We Make Amends
We are not abusing on excuses, we are taking actions! We will dispatch a technician to your property to re-do the pest control service free of charge, at a time that is most convenient for you.
We will NOT say
It’s your fault (the cockroaches are back)
You’re wrong
It’s not our problem
I don’t know” (if our consultant isn’t sure, they’ll check with our technician and get back to you)
There’s nothing we can do (we believe that every pest control issue can be resolved!)
Well, we do realize some people may hesitate to call and let you know what was bothering them. At the very least: how do we improve if we don’t know what needs fixing?
We don’t want to be your pest control company if you weren’t happy.
If you had a less than stellar experience with our phone service, we want to know about that too!
Please tell us if your pest control technician did not meet your expectations!
And if you like what we do, we hope you’ll tell someone about it. We argue, and your feedback is priceless, if you are not happy we will gladly return your money.
But don’t just take our word for it try our pest control service!
Elite Termite Treatment Yokine offers all pest control services in Yokine and surroundings. Feel free to contact us at (08) 6275 6584 or visit our website:
https://elitetermitetreatment.com.au/
